Privacy Policy
At mysupergreens.in, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. When you use our website or place an order, we may collect personal details such as your name, email address, phone number, and delivery address to process your orders and improve your overall experience. We may also collect non-personal information such as browsing behavior to enhance website performance and usability.
All payments made on our website are processed through secure third-party payment gateways, and we do not store or have access to your sensitive payment details such as card numbers or banking information. We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. Your information is used strictly for order processing, communication, and service improvement, and we do not sell or share your data with unauthorized third parties.
By using our website, you consent to the collection and use of your information as described in this policy. We reserve the right to update or modify this Privacy Policy at any time, and continued use of the website implies acceptance of those changes.
Terms and Conditions
By accessing and using mysupergreens.in, you agree to comply with and be bound by these Terms and Conditions in accordance with applicable laws in India. Our website offers fresh supergreens and related products, which are perishable in nature and subject to availability based on harvest cycles and operational conditions. We reserve the right to modify, suspend, or discontinue any product or service without prior notice.
All orders placed on the website are subject to acceptance and availability. We reserve the right to cancel or refuse any order due to pricing errors, suspected fraudulent activity, or unforeseen circumstances. Payments must be completed at the time of purchase through secure payment gateways.
We strive to ensure accurate product descriptions and pricing; however, unintentional errors may occur. In such cases, we reserve the right to correct the information and update orders accordingly. The content, branding, and materials on this website are the intellectual property of mysupergreens.in and may not be copied or used without permission.
We are not liable for any indirect or consequential damages arising from the use of our website or products. All disputes shall be subject to the jurisdiction of courts in India. By continuing to use this website, you acknowledge and accept these terms.
Refund Policy
Due to the perishable nature of fresh supergreens, we do not offer any refunds, returns, or exchanges once an order has been shipped or delivered. All sales are final. However, in the rare case that your order is damaged during shipping, you may contact us within 24 hours of delivery with clear photographic evidence of the damaged packaging and product. After verification, we may provide a suitable resolution at our discretion. Requests made beyond this time frame will not be considered.
Shipping Policy
At mysupergreens.in, we are committed to delivering fresh supergreens in optimal condition. Orders are processed and dispatched based on harvest schedules to ensure maximum freshness and quality. Delivery timelines may vary depending on your location and logistics conditions.
Customers are responsible for providing accurate delivery details at the time of placing an order. We are not responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address information or unavailability of the recipient. While we strive to ensure timely delivery, delays caused by external factors such as weather, transportation issues, or unforeseen circumstances are beyond our control.
Cancellation Policy
Orders may be cancelled only if the cancellation request is made before the order has been processed or dispatched. Once the order has been shipped, cancellation requests will not be accepted due to the perishable nature of our products. To request a cancellation, customers must contact us immediately after placing the order through our official email.
Food Safety Disclaimer
Our supergreens are cultivated and handled under hygienic and controlled conditions; however, customers are advised to wash all fresh produce thoroughly before consumption. Our products are intended for general nutritional purposes and are not intended to diagnose, treat, cure, or prevent any disease. Individuals with allergies or specific medical conditions should consult a healthcare professional before consumption.
mysupergreens.in is registered under FSSAI with license number 12426997000187, ensuring compliance with food safety and quality standards in India.
Contact Information
For any queries related to orders, policies, or support, customers may contact us via email at mysupergreens.in@gmail.com. We aim to respond to all inquiries promptly and assist you with any concerns.